Plans and limits

What counts against an allowance, what never does, and what happens when you reach the end of one.

What counts

One issue costs one unit of your monthly allowance, no matter how many rounds of conversation it takes. It is charged once, when the bot first responds to that issue.

Not charged:

• Follow-up rounds. The bot asks you a question; billing you for your own answer would be a strange way to run this.
• The closing summary. That is the bot's decision to post, not your request.
• Issues opened by bots, and pull requests. Never looked at, never charged.
• The introduction the bot posts when you first install.
• Picking an issue up again. Calling the bot back to an issue it has already handled costs nothing, however many times you do it.

So an issue that takes four rounds and a summary to resolve still costs you one.

When the month resets

Allowances reset at the start of each calendar month, UTC.

Running out

There is a 10% grace band above your limit, so you are not cut off at exactly the stated number. Past that, the bot posts a note on the issue and stops responding until the month rolls over or you move up a plan.

A conversation already in progress is never cut off partway through, even if you cross your limit mid-thread. Being abandoned halfway through answering questions is worse than not being asked them.

The beta

WhatProblem is in beta. The beta is open to the first 100 installations, and each of them gets 150 clarified issues a month, free.

The number is the boundary, not a date. We expect to reach it around 1 November 2026, but the beta closes at the hundredth installation whenever that arrives. After it closes, an account that has not moved to a paid plan uses the Free allowance of 10 clarified issues a month.

Two things about that are worth saying plainly:

• Nothing changes until the paid plans are actually on sale. If they are not published by the time the beta fills, the beta allowance simply carries on until they are. Nobody is dropped to a smaller allowance with nowhere to go.
• You will hear about it before it happens, not after. Beta testers get at least two weeks' notice, posted in the issue thread where you will actually see it, along with a founder price that is not offered to anyone else.

Changing or cancelling

Plans are managed through the GitHub Marketplace listing, not here. GitHub handles all billing and we never see your payment details, so a charge you did not expect is theirs to explain and theirs to refund: GitHub billing support.

Asking about an allowance

How the allowance works in general, and anything whose answer is the same for everybody, belongs on the public tracker, where the next person to wonder can find it.

Anything about your allowance, your account or your installation goes to support@whatproblem.dev instead, on every plan including the free one, so your account details stay off a public thread.